David F. Ritchie_____________________________________________________________             

                           

940 E. Grand River, Apt #5, Brighton, MI 48116

(H) 810-225-0883

(C) 810-772-6725     Brightondave24@gmail.com

 

 

OBJECTIVE: To obtain a challenging leadership or technical position that will utilize my 26 years of experience to benefit my employer and provide career advancement.

 

 

PROFILE: Dedicated, hardworking with 26 years’ experience in telecommunications.  Process oriented team player with specific experience in Network Operations/Service Centers/Quality/Provisioning processes and Contingency.  Demonstrated ability to work under pressure and meet real-time objectives.

 

PROFESSIONAL EXPERIENCE:

 

Level 3 Communications/ ContractorSouthfield, MI

Provisioner Tech 25/16 to Present

 

Same duties/responsibilities as listed below.

 

GLOBAL CROSSING/Level 3 Communications Southfield, MI                   Global Translations/Provisioner Tech 2                                                                       10/02 to 12/15    

 

Provisioner 2 responsible for provisioning and IP builds for Voice Complete SIP/PRI/DAL and 3^rd Rail EIPT/CBN orders to completion on Red/Blue Network.

Recent Milestones:

Provisioning team liaison for Customer Activations Team

Provisioning team liaison for CCM / CSM organizations

Team member of TDM to VoIP conversion Team

Consistent Top Performer in group

Part of Global Translations/Level3 Dex Decommission Team

Group contact/lead for Nomadic 911 project

Lead tech for Directory Assistance vendor change

Co-lead tech for the Blue Local MTA to Red project

 

Prior responsibilities within group:

·   Team leader responsible for training, procedures and quality practices for the Global Translations group.

·   Responsible for existing and new vendor relationships.

·   Team liaison for all NPA-NXX (LERG) related issues to include Tandem rehomes, NANP routing discrepancies, 911 translations/issues and any vendor related problems.

·   Primary contact for Least Cost Routing process within group. This includes processing of all VoIP and DEX OCRM’s, trouble reporting and training of co-workers.

·   Handle all levels of escalation both internally and externally for network trouble reporting.

·   Work with all 3 Network Routing groups on procedures and process changes for trouble reporting.

·   Responsible for troubleshooting/corrective action processes on TDM and VoIP networks to include 1^st level diagnostics and 2^nd/3^rd level troubleshooting.

·   Work with internal provisioning groups/vendors on circuit turn up in TDM, ATM and VoIP networks.

·   Department liaison for all Global Crossing Customer Care initiatives.

 

 

 

 

GLOBAL CROSSINGSouthfield, MI

Manager – SS7 Network Routing7/00 to 12/01

Manager of SS7 Network Routing responsible for the SS7 database functions in the Alcatel, Nortel

and Sonus switches as well as Tekelec Eagle STP’s on the Global Crossing network.

·               Responsible for all ordering of ISUP (SS7 service) services for entire US network.

·               Responsible for building SS7 Trunk Group tables in all switch databases.

·               Complete turn up of Feature Group and Dedicated circuit installations.

·               Responsible for STP (signaling transfer point) database build, integrity and maintenance.

·               Handled vendor relations with 3 main SS7 providers used in network. (Worldcom/MCI, Illuminet and TNS)

·               Dedicated participation in all network projects. Responsible for all SS7 statistical data in switch/STP’s.

 

 

AEROTECH, INC.Southfield, MI

Project Manager – Frontier/Global Crossings11/99 to 7/00

 

Project Manager working for Frontier/Global Crossings in the daily functions of the National

Network Operation Center.

 

·               Facilitating weekly meetings among several NOC groups.

·               Tasked with streamlining several processes/reports used in network surveillance.

·               Point of contact (POC) for scheduled maintenance activities on the worldwide network.

·               Responsible for updating and maintaining all contact and referral info within the NOC.

·               POC for all vendor relationships and escalations.

·               Responsible for the ongoing training and education of NOC support personnel regarding trouble reporting and resolution.

 

AEROTECH, INC.Livonia, MI

Project Manager – NEXTEL/Motorola3/98 to 11/99

 

Project Manager working for Motorola in the overall operation of the Nextel communications network. 

 

·               Coordinated hardware installation for Motorola, Nortel and Nextel equipment

·               POC for all software and hardware upgrades and system releases

·               POC for all system bulletins and alerts, notified local customer on issues

·               Formalized gathering and reporting of daily system statistics

·               Developed and implemented streamlined process for inventory control of both Motorola and Nortel equipment

·               Facilitated weekly Motorola/Nextel operational meetings

·               Liaison between local market and national groups regarding operational issues

·               Responsible for expedient resolution of all local trouble reports

 

MIDCOM CommunicationsSouthfield, MI

Manager – Network Operations Center (NOC)4/97 to 2/98

 

Acquired by Winstar Communications in January of 1998. Responsible for establishing and managing the overall 24x7 operation of the Network Operations Center.

 

·               Responsible for surveillance of 6 DMS 250/500 switches and system support

·               Generated and analyzed traffic reports

·               Coordinated all scheduled system maintenance

·               POC for all vendor relationships and hardware/software purchases

·               Hired and developed support personnel

·               Developed and implemented policies/procedures for all processes of  NOC and Field Operations

 

 

 

 

 

Frontier CommunicationsBingham Farms, MI

Supervisor – Network Management Center11/94 to 4/97

 

Leader of 15 personnel in a 24x7 environment, accountable for the entire surveillance of the Frontier

(Former Allnet) communications network. 

 

·               Responsible for hiring and development of NOC personnel

·               Accountable for the overall operation and troubleshooting of alarms for 40+ DSC DEX switches, radio and fiber systems and Frontier data network

·               Developed and implemented policies and procedures for all NOC personnel

·               POC for all vendor relations

·               Involved in all hardware/software purchases and upgrades

·               Coordinated the merger of 2 operating NOC’s into one center and the physical move of NOC

 

 

Allnet CommunicationsBingham Farms, MI

Lead Controller – Network Management Center2/89 to 11/94

 

Lead controller responsible for work direction and supervision of lower level controllers by ensuring that all assigned shift work was completed.

 

·               Monitored the state of the switch and transmission network including troubleshooting alarms

·               Reported and dispatched problems to appropriate field personnel

·               Interface between company departments and national groups/vendors

·               Escalation point of contact between common carriers, external operating vendors and major accounts

 

 

EDUCATION/TRAINING

Advanced MGMT training (Motorola)1999U of Maryland/Stuttgart      1985-87

PMC certificate(Motorola)1998US Army Signal School        1984

Motorola DAP Maintenance1998      HFCC/Dearborn                    1979-81

Nortel DMS 250/500 maintenance (CBT)1997      Schafer H.S./Southgate, MI   1979

Frontier Management Training Course1995     

Tekelec STP Maintenance Course1993     

DSC DEX STP Overview Course1990

DSC DEX 400 Maintenance Course1989

Various Quality/Process Improvement related training.

 

INTERESTS/HOBBIES: Coaching youth basketball/football/baseball teams. Officiating Youth Sports. Volunteer for Special Olympics and Humane Society.